Answers to your questions

Please find answers to the most frequent questions with reference to COVID-19. Tourisme Charlevoix recommends contacting the various tourism businesses you wish to visit to have accurate and timely information.


Last update: November 29, 2021 at 8:30 a.m.

According to the system of regional alerts and staged intervention introduced by the government of Québec, where does the Charlevoix region stand? Charlevoix currently stands on stage 1, or green zone. Charlevoix’s tourist industry is committed to enforce the sanitary measures.

For more information on the measures relating to the green alert level, please refer to the government of Québec’s page.

Is traveling to the Charlevoix region allowed? Interregional traveling is now permitted.

Is it possible to plan a winter trip to Charlevoix from another country? The Charlevoix region can accommodate all travelers who meet the criteria established by the Government of Canada. Under current Canadian guidelines, all travelers, regardless of citizenship, are eligible to enter the country if they are considered fully vaccinated travelers. A pre-entry molecular test is required for all travelers. A rapid antigen detection test will not be accepted. However, exemptions are in effect. You can check your eligibility to enter Canada by visiting the Government of Canada site.

Where may I receive a COVID-19 screening test? To get tested for COVID-19, please go to the Centre de dépistage de Baie-Saint-Paul, located at 10, rue Boivin, Baie-Saint-Paul, door 4. The clinic is open daily from 8:00 am to 4:00 pm, with appointment. Also, the La Malbaie screening center at 805, rue Richelieu, La Malbaie, is open Monday to Friday from 8 a.m. to 4 p.m., with an appointment.

I wish to cancel my reservation at an establishment in the Charlevoix region, will I get a refund? Cancellation policies are the responsibility of every company, Tourisme Charlevoix may not interfere in this type of situation. We kindly suggest that you contact the establishment directly using the contact details appearing on your reservation confirmation.

Are the welcoming and tourism information offices open? The La Malbaie and Baie-Saint-Paul welcoming and tourism information centres are currently open and ready to welcome visitors in a safe manner. You may also contact our tourist information specialists at +1 800 667-2276 or by email at the following address:

Where, in Charlevoix, is it possible to sleep in a van? To respect the environment and avoid spillage, the MRC and their municipalities recently decided unanimously to regulate « illegal» camping.  We understand that this new rule may be disappointing to conscientious and respectful campers. To help visitors travel like they enjoy it, there are however a few alternatives. First, Charlevoix counts numerous wonderful and welcoming campgrounds. The Terego formula proposes spending the night at one of some of the region’s agricultural producers.

Activities and attractions

How does the vaccination passport work? The COVID-19 vaccine passport is an official and free tool certifying that a person is adequately protected against COVID-19. It will allow people who are adequately protected or who have a clinical contraindication to vaccination against COVID-19, who are 13 years of age or older, to access certain locations and perform certain non-essential activities where the risk of transmission between people is high. These activities include events and festivals, performance and sporting events venues, casinos, cinemas, bars and restaurants.

When you arrive at a location where the vaccination passport is requested, you will need to provide your proof of COVID-19 vaccination containing a QR code that displays your level of protection. This evidence can be presented in three ways:

  • In paper format;
  • In PDF format on your mobile device;
  • From the VaxiCode application.

Please note that for all formats, a proof of identity with photo will be required. For all the details relating to the operation of the vaccination passport, please refer to the site of the Government of Quebec.

Are the restaurants and bars open? Yes, dining rooms and restaurant terraces are open as well as the bars. Indoors, it is possible to accommodate a maximum 10 people or the occupants of 3 private residences per table. The outdoor terraces can accommodate a maximum of 20 people per table. Restaurants must keep a log of their guests and reservations are strongly recommended.

Several of the region’s establishments also offer delivery, take-out dishes, and car orders. It is highly recommended to order your take-out dishes a few hours prior to pick-up time. Should you consider the delivery service, please ask the hours during which the service will be provided.

Are lodging establishments open and likely to welcome guests? Yes, the various lodging establishments are currently open. Your hosts are delighted to welcome you safely and in keeping with the utmost respect of all the sanitary measures.

A tourist accommodation unit or a dormitory can accommodate maximum of 10 people from different addresses or the occupants from 3 households.

Is the Casino de Charlevoix open? The Casino de Charlevoix is open every day, the mask as well as the presentation of the vaccination passport are mandatory.

What is important to know BEFORE going to one of the region’s national parks? Before leaving, is it MANDATORY to reserve your place on line and to use the virtual box-office to pay your access rights. Please note that the Acropole des Draveurs trail in Hautes-Gorges-de-la-Rivière-Malbaie National Park is closed for the season.

What is important to know about the 2021-2022 snowmobile season? For the moment, the Fédération des Clubs de Motoneigistes du Québec (FCMQ) has not yet announced its plan for the coming season. Nevertheless, outdoor sports and leisure activities are authorized in Quebec. However, it is still recommended to plan your stops and confirm that the establishments you wish to visit will be open.

To make planning your snowmobile adventure easier, order the 2021-2022 trail map.

What is important to know about the 2021-2022 alpine ski season? This year, the Government of Quebec is authorizing ski centers to operate their ski lifts to their maximum capacity. To use the ski lifts, the vaccination passport is required for all customers aged 13 and over. The chalets are also accessible. Food courts, dining rooms, bars, cafeterias and meeting or telecommuting rooms are also subject to the vaccination passport. All services, such as food and beverage, shops, ski schools, entertainment for children, competition clubs, availability of lockers as well as equipment rental are offered.

Good preparation before the visit is essential; it is preferable to purchase ski tickets online, before going to the resort. For full details, see the website of the Association des Stations de ski du Québec.

Massif de Charlevoix : Online ticketing

Mont Grand-Fonds : Online ticketing

Please respect all the sanitary measures in force for a most secure stay.