Answers to your questions

Please find answers to the most frequent questions with reference to COVID-19. Tourisme Charlevoix recommends contacting the various tourism businesses you wish to visit to have accurate and timely information.


Last update: September 13, 2021 at 10:00 a.m.

According to the system of regional alerts and staged intervention introduced by the government of Québec, where does the Charlevoix region stand? Charlevoix currently stands on stage 1, or green zone. Charlevoix’s tourist industry is committed to enforce the sanitary measures.

For more information on the measures relating to the green alert level, please refer to the government of Québec’s page.

Is traveling to the Charlevoix region allowed? Interregional traveling is now permitted.

Road works are currently underway on Route 138 between Terrasse de la Rémy in Baie-Saint-Paul and Chemin du Cap-Martin in Saint-Urbain. Traffic is alternating and travel may be disrupted.

Where may I receive a COVID-19 screening test? To get tested for COVID-19, please go to the Centre de dépistage de Baie-Saint-Paul, located at 10, rue Boivin, Baie-Saint-Paul, door 4. The clinic is open daily from 8:00 am to 4:00 pm, with appointment.

I wish to cancel my reservation at an establishment in the Charlevoix region, will I get a refund? Cancellation policies are the responsibility of every company, Tourisme Charlevoix may not interfere in this type of situation. We kindly suggest that you contact the establishment directly using the contact details appearing on your reservation confirmation.

Are the welcoming and tourism information offices open? The La Malbaie, Baie-Saint-Paul, Saint-Siméon and Charlevoix welcoming and tourism information centres are currently open and ready to welcome visitors in a safe manner. You may also contact our tourist information specialists at +1 800 667-2276 or by email at the following address:

Where, in Charlevoix, is it possible to sleep in a van? To respect the environment and avoid spillage, the MRC and their municipalities recently decided unanimously to regulate « illegal» camping.  We understand that this new rule may be disappointing to conscientious and respectful campers. To help visitors travel like they enjoy it, there are however a few alternatives. First, Charlevoix counts numerous wonderful and welcoming campgrounds. The Terego formula proposes spending the night at one of some of the region’s agricultural producers.

Activities and attractions

How does the vaccination passport work? The COVID-19 vaccine passport is an official and free tool certifying that a person is adequately protected against COVID-19. It will allow people who are adequately protected or who have a clinical contraindication to vaccination against COVID-19, who are 13 years of age or older, to access certain locations and perform certain non-essential activities where the risk of transmission between people is high. These activities include events and festivals, performance and sporting events venues, casinos, cinemas, bars and restaurants.

When you arrive at a location where the vaccination passport is requested, you will need to provide your proof of COVID-19 vaccination containing a QR code that displays your level of protection. This evidence can be presented in three ways:

  • In paper format;
  • In PDF format on your mobile device;
  • From the VaxiCode application.

Please note that for all formats, a proof of identity with photo will be required. For all the details relating to the operation of the vaccination passport, please refer to the site of the Government of Quebec.

Are the restaurants and bars open? Yes, dining rooms and restaurant terraces are open as well as the bars. Indoors, it is possible to accommodate a maximum 10 people or the occupants of 3 private residences per table. The outdoor terraces can accommodate a maximum of 20 people per table. Restaurants must keep a log of their guests and reservations are strongly recommended.

Several of the region’s establishments also offer delivery, take-out dishes, and car orders. It is highly recommended to order your take-out dishes a few hours prior to pick-up time. Should you consider the delivery service, please ask the hours during which the service will be provided.

Are lodging establishments open and likely to welcome guests? Yes, the various lodging establishments are currently open. Your hosts are delighted to welcome you safely and in keeping with the utmost respect of all the sanitary measures.

A tourist accommodation unit or a dormitory can accommodate maximum of 10 people from different addresses or the occupants from 3 households.

Is the Casino de Charlevoix open? The Casino de Charlevoix is open every day. Online booking is mandatory in order to get priority access.

What is important to know BEFORE going to one of the region’s national parks? Before leaving, is it MANDATORY to reserve your place on line and to use the virtual box-office to pay your access rights.

Please respect all the sanitary measures in force for a most secure stay.