Answers to your questions

Please find answers to the most frequent questions with reference to COVID-19. Tourisme Charlevoix recommends contacting the various tourism businesses you wish to visit to have accurate and timely information.

 

Last update: June 14, 2021 at 8:30 a.m.

According to the system of regional alerts and staged intervention introduced by the government of Québec, where does the Charlevoix region stand? Charlevoix currently stands on stage 2, or yellow zone. Charlevoix’s tourist industry is committed to enforce the sanitary measures.

For more information on the measures relating to the yellow alert level, please refer to the government of Québec’s page.

Is traveling to the Charlevoix region allowed? Interregional traveling is now permitted.

Where may I receive a COVID-19 screening test? To get tested for COVID-19, please go to the Centre de dépistage de Saint-Hilarion, located at 346 Route 138, Saint-Hilarion, Québec G0A 3V0. The clinic is open daily from 8:00 am to noon and 1:00 pm to 4:00 pm, with or without appointment.

I wish to cancel my reservation at an establishment in the Charlevoix region, will I get a refund? Cancellation policies are the responsibility of every company, Tourisme Charlevoix may not interfere in this type of situation. We kindly suggest that you contact the establishment directly using the contact details appearing on your reservation confirmation.

Are the welcoming and tourism information offices open? The La Malbaie and Charlevoix welcoming and tourism information centres are currently open and ready to welcome visitors in a safe manner. You may also contact our tourist information specialists at +1 800 667-2276 or by email at the following address: info@tourisme-charlevoix.com.

Where are the accessible public washrooms? In Baie-Saint-Paul’s and La Malbaie’s shopping centers and most of the region’s convenience stores and gas stations. In Baie-Saint-Paul, at the Pro-Santé community center.

Where, in Charlevoix, is it possible to sleep in a van? To respect the environment and avoid spillage, the MRC and their municipalities recently decided unanimously to regulate « illegal» camping.  We understand that this new rule may be disappointing to conscientious and respectful campers. To help visitors travel like they enjoy it, there are however a few alternatives. First, Charlevoix counts numerous wonderful and welcoming campgrounds. The Terego formula proposes spending the night at one of some of the region’s agricultural producers.


Activities and attractions

Are the restaurants and bars open? Yes, dining rooms and restaurant terraces are open as well as the bars. They welcome a maximum of two private residences per table. Restaurants must keep a log of their guests and reservations are mandatory.

Several of the region’s establishments also offer delivery, take-out dishes, and car orders. It is highly recommended to order your take-out dishes a few hours prior to pick-up time. Should you consider the delivery service, please ask the hours during which the service will be provided.

Are lodging establishments open and likely to welcome guests? Yes, the various lodging establishments are currently open. Your hosts are delighted to welcome you safely and in keeping with the utmost respect of all the sanitary measures

Is the Casino de Charlevoix open? The Casino de Charlevoix is currently closed. As of June 21, the establishment will be open every day and online booking will be required and possible from June 18.

What is important to know BEFORE going to one of the region’s national parks? Before leaving, is it MANDATORY to reserve your place on line and to use the virtual box-office to pay your access rights.


Wearing a mask

Is wearing a mask mandatory? In certain places, wearing a mask is required. It is mandatory in all enclosed public places.

I forgot to bring my mask, where can I get one in Charlevoix? Masks can be purchased in the region’s drugstores. Check the On s’équipe dans Charlevoix website to learn about the different locations where one may buy individual protective equipment.

Is wearing a mask mandatory on board the ferries in Québec? Yes, wearing a mask is compulsory for the Traverse Rivière-du-Loup/Saint-Siméon, the Traverse Tadoussac/Baie-Saint-Catherine and the Traverse l’Isle-aux-Coudres/Saint-Joseph-de-la-Rive. You should have your mask on when boarding to gain access to the ferries.


Please respect all the sanitary measures in force for a most secure stay.