With the development of new communication tools, it is necessary to pay particular attention to the protection of privacy. Therefore we are committed to respect the confidentiality of the personal information we collect.

Collection of personal information

We collect the following information:

  • Name ;
  • First name;
  • Mailing address;
  • Postal code;
  • E-mail address ;
  • Telephone number ;
  • Preferences (activities, hobbies, interests, etc.).

The personal information that we gather is collected through forms and through the interactivity established between you and our website. As it is indicated in the following section, we also use cookies and/or log files to gather information concerning you.


Forms and interactivity 

Your personal information is gathered through forms, more specifically:

  • Registration to the website or via social media for the newsletters;
  • Form to receive printed documentation;
  • Participation forms to various contests;
  • Participation to a survey;
  • Form for recruitment purposes;
  • Using online chat.

We use the personal information collected for the following reasons:

  • Customization or client’s experience to satisfy the individual need;
  • Improve the navigation and the offer of Charlevoix Tourism’s Internet site according to information received from comments and Google Analytics;
  • Allow solicitation of news in the region through communication channels such as social medias and newsletters;
  • Support user login;
  • Ensure a quality client experience.

Log files and cookies

We gather some information through log files and cookies, specifically:

  • IP address ( it is a number automatically assigned to your computer by your Internet provider every time you navigate the Web) when accessing the site;
  • The browser and operating system used to access the site;
  • Date and time of access to the site;
  • Web pages that you visit;
  • Actions that allow customization of the site such as adding to your favorites, selecting a language and a season;
  • The address of the web site that directed you to Charlevoix Tourism’s site, if applicable.

This information is used among others to recommend content according to your geo-positioning and interests and cannot be combined with other information collected about you.

These files are mainly used for:

  • Targeted solicitation according to user’s interests;
  • Correspondence;
  • Choice of navigation language;
  • Interest fields to better understand visitors;
  • Support user login;
  • Ensure a quality client experience;
  • Statistics.

Social medias are also part of Charlevoix Tourism’s global strategy. It is important for users navigating these platforms to communicate with Charlevoix Tourism to take note of the terms and policies of these third party organizations regarding personal information protection.


Right to oppose, withdraw or access

We commit to offer you a right of access or withdrawal in regards to your personal information.

We commit to recognize a right of access and rectification to persons concerned seeking to consult, modify, even to cross off the information concerning them.

The opposition right means the possibility offered to Internet users to refuse that their personal information be used to certain ends mentioned during the collection of this information.

The right of withdrawal means the possibility offered to Internet users to request that their personal information not appear any more on a distribution list, for example.

To exercise these rights, you may contact the person in charge of the protection of personal information of Tourisme Charlevoix via:

Mitchell Dion, General Manager

Mail: 495 de Comporté Boulevard, La Malbaie G5A 3G3


Telephone: 418-665-4454


General Data Protection Regulation (GDPR)

The processing of data comes true only after the user has given his/her consent via Charlevoix Tourism’s web site. The user may withdraw his/her consent by contacting the team at Charlevoix Tourism.



The personal information we collect is kept in a secure environment. Only authorized personnel have access to this information. Charlevoix Tourism ensures that such personnel have the qualifications to access this information and that such information is necessary for the performance of their duties.

Moreover proper technical, physical and organizational measures are applied to protect the information of users.

To ensure the security of your personal information, we use the following security measures:

  • SSL Protocol (Secure Sockets Layer);
  • Access management – authorized person;
  • Computer backup;
  • User ID/password;
  • Firewalls.

Charlevoix Tourism ensures the implementation of security measures that meet the highest standards in the context of the security of information. These measures guarantee information protection during collection, use, communication, storage and disposal.